Order Verification Policy
This document contains all details about our order verification procedure. Its aim is to fill the Customer in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new user
The AUP is aimed at explicitly outlining the purposes for which customers CANNOT use our hosting services and position data on our network servers.
This Acceptable Use Policy (AUP) is accepted as part of the Web Hosting Terms of Service each user agrees to abide by when signing up for an account with our hosting services. Any violation of these AUP terms will be considered as violation of our Web Hosting Terms of Service.
We shall be the final part to determine whether an act constitutes a violation of this AUP and misuse of our services. We reserve our right to respond accordingly and/or immediately terminate the provision of the services, shall we become aware, and/or have sufficient evidence, of any prohibited conduct outlined in this AUP, or any other action threatening the secure environment of our hosting customers and/or network of servers. We shall be the sole arbiter in determining the sufficiency of the present evidences.
In order to protect our company's reputation and responsibilities, and guarantee robust and reliable hosting service to all our customers, as well as the privacy and security of all our individual users, we hereby state the following AUP conditions to come into force for each user signing up for a web hosting account with our hosting services:
How does the verification procedure take place?
- Step 1. The Customer places an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.
NOTE: If a Customer has attempted to pay for a service, but the payment has not managed to go through for some reason, that Customer will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment. - Step 2. We receive a notification email from our authorized retailer (2CheckOut) for the transaction.
- Step 3. An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).
- Step 4. A sales representative of ours compares the IP location with the billing address and the location information given in the hosting account.
- Step 5. Payment confirmation by phone is made at a time convenient for the client. If the Customer cannot be reached by phone, we send him/her an email, which encourages him/her to present us with another phone number which he/she can be reached at in order to confirm the payment. If within a 48-hour period there is still no confirmation by the client, the order is cancelled and the account is blocked.
IMPORTANT: We take no responsibility if, during the order verification process, the domain chosen by Customer has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then the Customer might wish to register another domain(s).